GDU Ninja Update 34 - What are you upgrading/implementing in 2025?
Its the beginning of a new year, and maybe you are looking at upgrading different aspects of your B&B/Hotel. Below is a list of suppliers we have come across over the years.
Note - We have no financial relationship with these suppliers.
If you know of any others you would like to recommend please let us know.
Sales and Marketing - Do you want to increase revenue and put your property on a stronger footing with a Sales and Marketing Plan. Winter is a good time to look at these areas. These Partners below have all been trained on the GuestDiary System.
Helen Leddy - Back Office Marketing, Tel Number: 087 2368445, E Mail Address: info@backofficems.ie
Meg O'Gara - Stay Suite Marketing, hello@staysuitemarketing.com
Joleene McDermott - Marketing for Tourism, E Mail Address: info@marketingfortourism.com
Wifi - With so much in a modern accommodation property running off the wifi it is important to ensure that your Wifi is strong and reliable (ie PMS/Credit Card Machines/Televisions/Door Locks etc).
Russell McQuillan
+353 86 049 1066 | russell@optimiseeverything.io
Photography - Is it time to update your property photography? You can use the photos on your website and on your Booking.com/Expedia listing etc. Simon does not do 'high end/staged photography (which risks 'over-selling' your property online) but has photographed many of our Hotel customers for a cost of around €325€
Simon - Flare Photography 00 44 7850 346441
Concierge/Reception - Do you want to reduce the workload on your Reception Area? Have you considered working with a Call Centre? (More information below).
Christopher Kenny Chief E commerce Officer - The Great National Group
ck@greatnationalhotels.com 353 (0) 65 686 2125
EPOS - CBE Now have a Web Based/SAAS Bar/Till EPOS Solution that GuestDiary connects to called Innova
Tel: 094 937 3000
Email: info@cbe.ie
Door Locks - In 2025 We will be building interfaces to Door Lock Systems, potentially this will allow customers to open a door with their phone, avoiding workload at the Reception Area. This is likely to be the first Door Lock supplier we will connect with;
Richard Oliver - Director, Wieldy Digital
richard@wieldydigital.com
More About Great National Contact Centre.
Our team of professionals expertly manages your inbound call and converts guest reservation calls, emphasizing up-selling to boost revenue. In addition, our guest service desk will also handle your non-revenue queries, allowing your reception to focus on customer service. This approach enhances guest satisfaction, increases bookings, and drives higher booking revenue.”
Services –
• Full-time reservation support
• Over-flow support
What we provide;
Customer Service - Our Customer Service team provides excellent service guest experience to all callers.
Industry-leading call conversion rates – 82% Answered circa 60000 telephone calls in 2023 & achieved an 82% conversion rate on new enquiries.
Dedicated Direct Dial-In Number - Enables guests to reach a contact center agent directly, where their call will be answered using your property names.
Reporting - Our sophisticated reporting includes key performance indicators such as conversion rate and call volume reports.
Testimonial
The Great National Customer Contact Centre are our Sales champions! Their skilled agents and personalised approach elevated our customer interactions. Bookings surged, and customer satisfaction soared. A partnership that’s transformed our bottom line and business success.” Dermot Kelly, Co-Owner – Shannon Springs Hotel & Temple Gate Hotel Ennis."