Hotel Technology and Automation; Solution to Staff Shortages?
For the hospitality sector, coming out of a global pandemic is never going to be easy. And unfortunately for our sector, we came out the other end with a lot less staff than we had back in March 2020. Hotelier’s have found it difficult to operate with potentially half their workforce from previous years, however systems such as GuestDiary.com have developed features to allow hoteliers and indeed guesthouse owners to automate their booking process which is freeing you up to be more operational.
What is Hotel Automation?
It is technology designed to help hoteliers take full control of their hotel operations by allowing them reduce time spent on; emailing guest confirmations manually, allocating rooms, contactless check in/check out to name but a few.
By simply taking away these little jobs, the property can minimize some operational expenses and increase the level of value offered to guests. Automating time-consuming procedures can benefit the business by, reducing labour costs, supporting short-staff teams, streamline your entire room reservation processes’, driving additional hotel revenue, promoting and increasing direct bookings, are only some of the great features.
GuestDiary.com, can also generate reports for your Head of Departments, General Manager, Owner and Accounts department, thus eliminating another manual and very tiresome job.
Sometimes, when hotelier’s hear about automation, they think that peoples jobs are at risk. But the way the hospitality sector is currently running on a lower staff force, we are seeing hoteliers adapting to automation processes more and more over the past couple of months. The benefits of automating your front desk systems are endless but have a read through some of the main factors:
1. Day to day tasks are completed efficiently such as check in’s, check out’s and bills generated correctly. This information is stored and can be complied into daily, weekly and monthly reports.
2. GuestDiary.com allows you to collect guest data such as email address’ which can be used by your Sales and Marketing team to retarget future repeat business (we are GDPR compliant)
3. Streamline you daily tasks and communication between departments such as reception and Housekeeping. GuestDiary, provides your property with free APP which can be downloaded on your phone or tablets. This feature is great to allow your housekeeping team have up to date information about guest requests such as Late Departure, Extra Bed required etc.
4. Upselling – having automated systems will allow your staff spend more time upselling to your guests – perhaps adding a bottle of wine to their room on arrival or indeed an upgrade to a Deluxe room.
5. GuestDiary also allow you automate a pre-arrival email to all your guests – as we all know a personal touch goes a long way.
6. Reduce your Carbon Footprint by emailing invoices, confirmation letters and billing rather than printing them.
Decide on how much automation is required within your property, but from personal experience the first step is automating
and streamlining your Front Desk Systems with GuestDiary.com
Contact a member of the team today, for your free €300 / £300 credit
Tel: IRE 074 970 6666 UK 0208 099 4261
Email: info@guestdiay.com