Winter checklist to prepare your hotel for the new year
Hotels often ask us what they need to be doing to increase sales in the new year...so we have briefly pulled together a checklist, which is far from exhaustive, may not suit all properties, contains some possibly debatable items, but will hopefully provide a few useful pointers. If you disagree or want any more information about some of these items please let us know and we will share the learning in the next bulletin.
The following is available in pdf be clicking here : AccuBook Online Marketing Winter Checklist
| 33 Point Hotel Online Marketing Winter Checklist | |
| 1 | Check the 'signatures' of all the E mail Accounts in use in the property and ensure you have a standardised signature with a link to Website, FaceBook Account, Twitter Account and a link to your Special Offers. |
| 2 | Get control of your 'Google Places' account, review the content ie Location and Images |
| 3 | Set up a clearly marked folder on the network where property images are stored and available for use. |
| 4 | Ensure you have access to your Google Analytics Account and have an automatic monthly e mail report set up. |
| 5 | Get control of the Hotels TripAdvisor Listing, ensure it is up to date. |
| 6 | Decide if you can justify a Google Adwords Campaign, if yes set up. |
| Social Media | |
| 7 | Have your Booking Engine embedded intro your Facebook account |
| 8 | Get the Facebook 'like' button embedded into the website |
| 9 | Learn how to change the profile image of the Facebook Account, update regularly i.e. to suit the seasons and events |
| 10 | Check that you have control over the website content, prepare images to change over the year to suit seasons or events (ie Winter, Summer, Valentines Day, Halloween etc) |
| 11 | Link your Facebook account to your Twitter Account |
| 12 | Ensure you have a SEO Friendly Facebook username (short URL) |
| 13 | Identify other staff in the hotel who might be willing to update the Hotel Facebook page, give them training and 'Administrator Access' to the Facebook fanpage (ie Restaurant Manager) |
| 14 | Trial at least for 3 months Facebook's Pay Per Click Advertising |
| Website and Booking Engine | |
| 15 | Embed some form of instant messaging into your website ie Skype or Online Concierge, train staff to use. |
| 16 | Review your 'Extra's for up selling, ensure these 'Extra's' are available online to select with your own booking engine and other booking engines you work with. |
| 17 | Call a meeting with reservations staff, agree on extras, demonstrate importance of extras to the 'bottom line'. |
| 18 | Review your Gift Vouchers. Are they attractive and prominently displayed on your website? |
| 19 | Get a 'customer sign up' in place for customers at the Reservation Desk and in the Rooms. |
| 20 | Check that the correct Country of Origin has been set in Google WebMaster Tools for your website |
| 21 | Check that a sitemap has been submitted to Google WebMaster Tools. |
| Channel Management/Inventory Distribution | |
| 22 | Check to see if there are any important Booking Engines that you are not yet signed up to. |
| 23 | Pick up the phone to each Booking Engine and ask if there is anything that can be done to improve room sales. |
| 24 | Do a search on each Booking Engine to ensure your are found when searching for the correct location. |
| 25 | Check your text and images on each booking engine. Are they up to date? |
| 26 | Check that you have your full range of rooms set up on each booking engine. |
| 27 | Engage a Channel Manager if not already in use (sounds like a sales pitch, but we think it important. |
| 28 | Set the rates on all the booking engines for next 14 months |
| 29 | Check and agree with /Reservations/Owner/Manager your pricing strategy for 2011 (ie Set different rates for different occupancies) |
| 30 | Ensure website has 360 Virtual Tours (Currently very cheap) |
| 31 | Ensure your GPS codes are displayed on your website and ideally in your booking confirmations |
| Online Marketing | |
| 32 | Create an Excel Sheet with Online Marketing measurables for the new year |
| A | Website Visits Per Month |
| B | Average Length of time on site |
| C | Bounce Rate |
| D | Total Online Revenue Per Month |
| E | Revenue % split between own website and 3rd party Booking Engines |
| F | Quantity of Facebook Fans |
| G | Quantity of Customers in the Database (for e Mail Marketing) |
| H | Quantity of Google Adword Click throughs |
| I | Quantity of E Zines distributed |
| 33 | In the plan identify key dates when you want to start marketing hotel specific events |
| Jan 15th Change Website Image/Add Special Offer/Blog Post/Google Adwords Campaign/Facebook post for Valentines Day | |
| Feb 20th Change Website Image/Add Special Offer/Blog Post/Google Adwords Campaign/Facebook post for St Patrick's Day |